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Total Organizational Excellence : Achieving World-class Performance /

Oakland, John S.

Total Organizational Excellence : Achieving World-class Performance / John S. Oakland. - Oxford ; Boston : Butterworth-Heinemann, 1999. - 271 p. : ill. ; 24 cm.

Includes Bibliographical References (p. [261]-264) and Index.

ISBN: 0750632097

LCCN: 99202079

Subjects--Topical Terms:
Total quality management.
Benchmarking (Management)
Leadership.
Teams in the Workplace.

LC Class. No.: HD62.15 / .O172 1999

Dewey Class. No.: 658.403 OAK

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