Managing service firms : (Record no. 1480)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01421cam a2200349 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 7785298 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSth |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220701130159.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 091001s2010 nyua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2009040648 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780415473262 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0415473268 |
| 024 ## - OTHER STANDARD IDENTIFIER | |
| Standard number or code | 40017881589 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)ocn449284376 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (NNC)7785298 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)449284376 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | YDXCP |
| -- | C#P |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 SKA |
| Edition number | 22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Skålén, Per. |
| 9 (RLIN) | 11995 |
| 245 10 - TITLE STATEMENT | |
| Title | Managing service firms : |
| Remainder of title | the power of managerial marketing / |
| Statement of responsibility, etc. | Per Skålén. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | 2010. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 185 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Routledge interpretive marketing research ; |
| Volume/sequential designation | 11 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Introduction -- Power and marketing -- The bureaucratic organization and the reactive employee -- 'I want to help you' : the power of market and service orientation -- The power/knowledge of service quality and coaching -- The managerial rationality of relationship marketing -- From prescribing marketing practices to studying marketing as practice. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries. |
| 9 (RLIN) | 11997 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Marketing |
| General subdivision | Management. |
| 9 (RLIN) | 11999 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Routledge interpretive marketing research series ; |
| Volume/sequential designation | 11. |
| 9 (RLIN) | 12000 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| 948 1# - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | 20100601 |
| b (OCLC) | c |
| c (OCLC) | sds12 |
| d (OCLC) | MPS |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not For Loan | Non-fiction | MANYARA | MANYARA | 06/30/2011 | DONATION | 658.8 SKA | 112236 | 05/09/2014 | 1 | 05/09/2014 | Books |