Assessing Service Quality and Customer Satisfaction in Government Agencies (Record no. 4232)

MARC details
000 -LEADER
fixed length control field 00593nam a22001697a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 170113b xxu||||| |||| 00| 0 eng d
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 22
Classification number EA THE 658.8309678 CHO
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Chongore, M.C
245 ## - TITLE STATEMENT
Title Assessing Service Quality and Customer Satisfaction in Government Agencies
Remainder of title The case TRA
Statement of responsibility, etc. Maria Chacha Chongore
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Dar es salaam
Name of publisher, distributor, etc. Open University of Tanzania
Date of publication, distribution, etc. 2015
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 63p
Other physical details ill
Dimensions 30cm
500 ## - GENERAL NOTE
General note Includes Bibliography and Appendices
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term Services Quality
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term Customer satisfaction
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term Government Agencies
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books

No items available.