The Impact of Social Media in Enhancing Customer Relationship Management(CRM) in the Banking Industry : A case of People's Bank of Zanzibar(PBZ)/ Khelef Khamis Shab.

By: Material type: TextTextPublication details: Dar es salaam: The Open University of Tanzania, 2020.Description: xiv,56p.: ill.; 30cmSubject(s): DDC classification:
  • EA.DIS.658.81296781 SHA
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