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Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA / edited by Fred Wiersema.

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Material type: Text

TextSeries: BusinessMastersPublication details: New York, N.Y. : HarperBusiness, c1998.Edition: 1st edDescription: xix, 234 p. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Books	The Open University of Tanzania-HQ	658.812 CUS (Browse shelf(Opens below))	1	Available	Inf689595

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Previous	658.81 MAC Fast track success to sales /	658.8101 CHU Sales force management /	658.812 BAR Relationship marketing : a consumer experience approach /	658.812 CUS Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA /	658.812 DAE Customer intergration : the quality function deployment ( QFD) leader's guide for decision making /	658.812 GOL Agile competitions and virtual Organizations: Strategies for enriching the Customer /	658.812 GRI Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world /	Next

Includes index.

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