Managing to improve public services / 
edited by Jean Hartley ... [et al.]. 
 - Cambridge, UK ;  New York :  Cambridge University Press,  2008. 
 - xvi, 298 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780521866415 (hdbk) 0521866413 (hdbk) 9780521708272 (pbk) 0521708273 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public administration.<br/>Public administration--Evaluation.
<br/><br/><label>Dewey Class. No.: </label>351 MAN