Koulopoulos, Thomas M. <br/><br/>
Smart Companies, SmartTools :  Transforming Business Processes into Business Assets / 
Thomas M. Koulopoulos. 
 - New York :  Van Nostrand Reinhold,  c1997. 
 - xviii, 270 p. :  ill. ;  24 cm. 
<br/><br/>Includes Bibliographical References (p. 259-264) and Index. 
<br/><br/><label>ISBN: </label>0442024967 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)--Case Studies.<br/>Communication in Organizations--Technological Innovations--Case Studies.<br/>Industrial Efficiency--Case Studies.
<br/><br/><label>Dewey Class. No.: </label>658.4063 KOU