Das, Ranjan. <br/><br/>
Strategic Management of Services :  Framework and Cases / 
Ranjan Das. 
 - Delhi ;  New York :  Oxford University Press,  1997. 
 - xii, 435 p. :  ill. ;  23 cm. 
<br/><br/>Includes Bibliographical References. 
<br/><br/><label>ISBN: </label>0195641701 
<br/><br/><label>LCCN: </label>98168211  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Industries--Management.--India<br/>Service Industries--Management--Case Studies.--India
<br/><br/><label>LC Class. No.: </label>HD9987.I42  / D37 1997 
<br/><br/><label>Dewey Class. No.: </label>658.4012 DAS