TY  - BOOK
AU  - Das,Ranjan
TI  - Strategic Management of Services: Framework and Cases 
SN  - 0195641701
AV  - HD9987.I42 D37 1997
U1  - 658.4012 DAS 22
PY  - 1997///
CY  - Delhi, New York
PB  - Oxford University Press
KW  - Service Industries
KW  - India
KW  - Management
KW  - Case Studies
N1  - Includes Bibliographical References
UR  - http://www.loc.gov/catdir/enhancements/fy0639/98168211-d.html
ER  -