TY  - BOOK
AU  - Harmon,Paul
TI  - Business process change: a guide for business managers and BPM and six sigma professionals 
SN  - 9780123741523 (pbk. : alk. paper)
AV  - HF5548.32 .H367 2007
U1  - 658.406 HAR 22
PY  - 2007///
CY  - Amsterdam, Boston
PB  - Elsevier/Morgan Kaufmann Publishers
KW  - Electronic commerce
KW  - Organizational change
KW  - System design
N1  - Includes bibliographical references and index; License restrictions may limit access
UR  - http://www.columbia.edu/cgi-bin/cul/resolve?clio7688202
ER  -