Mtui, Edwin G. <br/><br/>
Assesment of Customer Service Quality and Customer Satisfaction in the Banking Sector  The Case Study of National Microfinance Bank LTD Arusha 
Edwin G. Mtui 
 - Dar es salaam  The Open University of Tanzania  2011 
 - xiv, 87p.;  ill.:  30cm  CD 
<br/><br/> Includes Bibliographical Reference and Appendix 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relation<br/>Customer Services<br/>Quality of Services<br/>Customer Expectation
<br/><br/><label>Dewey Class. No.: </label>658.81209678 MTU