TY  - BOOK
AU  - Mtui, Edwin G.
TI  - Assesment of Customer Service Quality and Customer Satisfaction in the Banking Sector: The Case Study of National Microfinance Bank LTD Arusha
U1  - 658.81209678 MTU 22
PY  - 2011///
CY  - Dar es salaam
PB  - The Open University of Tanzania
KW  - Customer Relation
KW  - Customer Services
KW  - Quality of Services
KW  - Customer Expectation
N1  - Includes Bibliographical Reference and Appendix
ER  -