TY  - BOOK
AU  - MAKOYE,M.J
TI  - The role of complaints handling system in enhancing customer satisfaction: Case study of the Jubilee insurance company of Tanzania limited
U1  - EA.THE 658.809678 MAK  22
PY  - 2015///
CY  - Dar es Salaam
PB  - Open University Tanzania
KW  - Customer satisfaction-TZ
KW  - Management-complaints systems-Tz
N1  - Includes bibliographical references
ER  -