MAKANZA,JANETH <br/><br/>
AN ASSESSMENT OF THE COMPONENTS OF SERVICE QUALITY AND CUSTORMER SATISFACTION:  A CASE STUDY OF NATIONAL MICROFINANCE BANK,TEMEKE BRANCH,DAR ES SALAAM,TANZANIA/ 
JANETH MAKANZA 
 - DAR ES SALAAM:  OPEN UNIVRSITY TANZANIA,  2015 
 - XV,65P.:  ILL.;  30CM 
<br/><br/> INCLUDES BIBLIOGRAPHICAL REFERENCES 
<br/><br/><label>Subjects--Topical Terms: </label>
<br/><br/><label>Dewey Class. No.: </label>EA.THE 658.209678 MAK