TY - BOOK AU - MALECELA,A.K TI - AN ASSESSMENT OF FACTORS INFLUENCING CUSTOMER SATISFACTION AND CLIENT SAVING BEHAVIOR IN RURAL AREAS OF SAME DISTRICT COUNCIL: THE CASE OF NMB BANK SAME BRANCH U1 - EA.THE 658.809678 MAL 22 PY - 2015/// CY - DAR ES SALAAM PB - OPEN UNIVERSITY TANZANIA KW - CUSTOMER SATISFACTION-TZ KW - CUSTOMER SERVICES-TZ KW - CUSTOMER BEHAVIOR-TZ N1 - INCLUDES BIBLIOGRAPHICAL REFERENCES ER -