GOODMAN,ELIZABETH OBSERVING THE USER EXPERIANCES: A PRACTITIONER'S GUIDE TO USER RESEARCH/ ELIZABETH GOODMAN,MIKE KUNIAVSKY AND ANDREA MOED - 2ND - NEW YORK: ELSEVIAR, 2012 - XIII,585P.: ILL.; 25CM INCLUDES INDEX ISBN: 9780123848697 Subjects--Topical Terms: Dewey Class. No.: 004.21 GOO