Ulaya,Aaroni Y. Titled the Effect of Service Quality to Customer Satisfaction in Tanzania Banking Industry: The Case of Akiba Commercial Bank / by Aaroni Y. Ulaya - Dar es salaam: The Open University of Tanzania, 2017 - xiv,53p.; ill.: 30cm Includes Bibliographical References and Index Subjects--Topical Terms: Dewey Class. No.: EA DIS 658.809678 ULA