Massawe,Pendo C.

Assessment of Customer Satisfaction on Complaints Handling in Microfinance Institutions: The Case Study of Tujijenge Tanzania Limited / by Pendo Costantine Massawe - Dar es salaam: The Open University of Tanzania, 2017 - xiii,68p.; ill.: 30cm

Includes Bibliographical References and Index



EA DIS 658.8129678 MAS