Matimati,Upendo Thomas The Impact of Service Quality on Customer Satisfaction in the Airline Industry: A Case of Kilimanjaro International Airport / Upendo Thomas Matimati - Dar es salaam: The Open University of Tanzania, 2020 - xv,89p.: ill.; 30cm Includes Bibliographical References and Index Subjects--Topical Terms: --Customer Satisfaction--Airline Industry Dewey Class. No.: EA DIS 658.4049678 MAT