Rwegerera, Gideon Mbeta The Effect of Service Quality Delivery on Customer Satisfaction in the Banking Industry in Tanzania: A Case of I & M Bank (T) Limited. Gideon Mbeta Rwegerera - Dar es Salaam: Open University of Tanzania, 2019 - xvi,55p.: ill.; 30cm Includes Bibliographical References and Index Subjects--Topical Terms: --Castomer Satisfoction--Banking Industry--Marketing Dewey Class. No.: EA.DIS.658.809678 RWE