TY - BOOK AU - Lucas,Rosemary TI - Employment relations in the hospitality and tourism industries SN - 0415297117 (hardback) AV - TX911.3.P4 L82 2004 U1 - 647.940683 LUC 21 PY - 2004/// CY - London, New York PB - Routledge KW - Hospitality industry KW - Personnel management KW - Tourism N1 - Includes bibliographical references (p. [276]-300) and index; Whither employment relations and hospitality? -- Employment and work -- The role of management in employment relations -- Resourcing, development and fair treatment -- Pay, reward and performance -- Representation, participation and involvement -- Employment law and dispute resolution -- What do the workers think? -- Conclusions and future issues UR - http://www.loc.gov/catdir/toc/ecip046/2003014694.html UR - http://www.loc.gov/catdir/enhancements/fy0650/2003014694-d.html ER -