Zemke, Ron.

E-service : 24 ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan. - New York : AMACOM, American Management Association, 2001. - viii, 341 p. : ill. ; 24 cm.

Includes bibliographical references (p. 323-325) and index.

0814406068

00057607


Customer loyalty.
Internet marketing.

HF5415.525 / .Z46 2001

658.812 ZEM