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21.
The effects of service quality on customer satisfaction : a case of national health insurance fund - (Kibondo) district , Kigoma region / by Mathew Kidola.- by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: O.U.T., 2022
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA.DIS.658.809678 KID.

22.
Analysis of Service Quality Dimensions on Customer's Satisfaction in Public Transport Services in Tanzania: Denis N. Daudi. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2020
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (1)Call number: EA.DIS.658.83439678 DAU.

23.
The Effects of Service Quality on Customer Satisfaction: A Case of Dar es salaam Water Supply and Sanitation Authority (DAWASA)/ Paschal John Fumbuka. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2021
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA.DIS.658.8129678 FUM.

24.
The impact of hospital brand image on service quality,patient satisfaction and loyality in public and private hospitals in KInondoni-Dar es Salaam:/ Machumani Kiwanga by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es Salaam: Open University of Tanzania, 2022
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (1)Call number: EA.THE.658.4049678 KIW.

25.
Impact of Service Quality on Customers Satisfaction: A Case of Airtel Tanzania/ Jacqueline Ubwe by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaan: The Open University of Tanzania, 2020
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (1)Call number: EA.DIS.658.4049678 UBW.

26.
Effect of Service Quality on Customer's Loyalty in Banking Industry: A Case of Commercial Banks in Morogoro Urban/ Mosses Daudi by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam; The Open University of Tanzania, 2020
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (1)Call number: EA.DIS.658.09678 DAU.

27.
The Effects of Service Quality of Customers Satisfaction; A Case of Tanzania Railways Corporation in Tanzania/ Grace Stanley by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam; The Open University of Tanzania, 2021
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (1)Call number: EA.DIS.658.09678 STA.

28.
Service Quality and Customer Satisfaction in Public Sectors: The Case of Tanzania Electric Supply Company Limited (TANESCO) Dar es salaam/ Beatrice Anselm Masumbuko by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam; The Open University of Tanzania, 2021
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (1)Call number: EA.DIS.658.83439678 MAS.

29.
Assessment of Customer Service Quality for Customer Satisfaction on Social Health Benefits: A Case Study of NSSF Kagera Region/ Abubakari Sadiki by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam; The Open University of Tanzania 2022
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (1)Call number: EA.DIS.658.809678 SAD.

30.
Effect of Railway Transport Service quality on Passenger's Satisfaction in Tanzania/ Donatha Benedict Njau by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam; The Open University of Tanzania, 2022
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (1)Call number: EA.DIS.658.09678 NJA.