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41.
42.
Assessment of Customer Satisfaction Towards Organisation Performance: A case of national Insurance corporation Morogoro Branch / Azaria Zabron Mpolenkile by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2019
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA.DIS.658.31259678 MPO.

43.
Assessment of Customer Satisfaction Towards Organization Performance: A Case of National Insurance Corporation - Morogoro Branch / Azaria Zabron Mpolenkile by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2019
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.31259678 MPO.

44.
Assessment of Service Quality and Customer satisfaction in Financial Institutions: A Case of Cooperative and Rural Development Bank (CRDB) Kinondoni Dar es salaam / Sion Minja Mbaruku by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2019
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.81209678 MBA.

45.
The Impact of Service Quality on Customer Satisfaction in the Airline Industry: A Case of Kilimanjaro International Airport / Upendo Thomas Matimati by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2020
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.4049678 MAT.

46.
Effects of Service Quality on Customer Satisfaction in Public Transport in Tanzania: A Case of Dar es salaam Bus Rapid Transport / Happiness Peter Njau by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2020
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.3229678 NJA.

47.
The Of Service Quality Delivery On Customer Satisfaction The Banking Industry in Tanzania; A case Of J&M Bank (T)Limited/ Gideon Mbeya Rwegerera by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar Es Salaam: Open University Tanzania, 2019
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA.THE 658. 809678 RWE.

48.
The Relationship Between Customers Satisfaction and Service Quality in Zanzibar Electricity Corporation in Zanzibar,Tanzania / Maulid Shiraz Hassan by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2018
Availability: No items available.

49.
The effects of service quality on Customer Satisfaction in Banking Sector: A case of DCB Cmmercial Bank in Dar es salaam Rhoda Meikoki Joachim by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2020
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (1)Call number: EA.DIS.658.8129678 JOA.

50.
The influence of service Quality on Customer Satisfaction in Hotel Industry in Zanzibar : A case study of Kiwengwa / Said Sadick by
Publication details: Dar es salaam: The Open University of Tanzania, 2020
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA.DIS.658.834396781 SAD.

51.
Effect of Brand Experience on Board Loyalty in Mobile Money Services of Tanzania: Mediating Role of World of Mouth and Customer Satisfaction / Juma Matonya by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2018
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA THE 658.8279678 MAT.

52.
Influence of service quality on customer satisfaction : a case of airtel mobile phone company in Dar es salaam/ by Juhudi John Kaale.- by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2020
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (2).

53.
The effects of service quality on customer satisfaction : a case of national health insurance fund - (Kibondo) district , Kigoma region / by Mathew Kidola.- by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: O.U.T., 2022
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA.DIS.658.809678 KID.

54.
The influence of service quality factors on customer satisfaction in insurance services in Tanzania:/ Kurenje Mbura by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es Salaam: Open University of Tanzania, 2022
Availability: Items available for loan: The Open University of Tanzania-HQ (1).

55.
Analysis of Service Quality Dimensions on Customer's Satisfaction in Public Transport Services in Tanzania: Denis N. Daudi. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2020
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (1)Call number: EA.DIS.658.83439678 DAU.

56.
The Effects of Service Quality on Customer Satisfaction: A Case of Dar es salaam Water Supply and Sanitation Authority (DAWASA)/ Paschal John Fumbuka. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2021
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA.DIS.658.8129678 FUM.

57.
Impact of Service Quality on Customers Satisfaction: A Case of Airtel Tanzania/ Jacqueline Ubwe by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaan: The Open University of Tanzania, 2020
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (1)Call number: EA.DIS.658.4049678 UBW.

58.
Assessment of Queue Management Practices in Relation to Customers Satisfaction: Case of Selected Tigo Shop in Arusha, Tanzanaia/ Thomas Buluda by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam; The Open University of Tanzania, 2020
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (1)Call number: EA.DIS.658.4049678 BUL.

59.
Service Quality and Customer Satisfaction in Public Sectors: The Case of Tanzania Electric Supply Company Limited (TANESCO) Dar es salaam/ Beatrice Anselm Masumbuko by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam; The Open University of Tanzania, 2021
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (1)Call number: EA.DIS.658.83439678 MAS.

60.
Assessment of Customer Service Quality for Customer Satisfaction on Social Health Benefits: A Case Study of NSSF Kagera Region/ Abubakari Sadiki by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam; The Open University of Tanzania 2022
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (1)Call number: EA.DIS.658.809678 SAD.