E-service : 24 ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan.

By: Contributor(s): Material type: TextTextPublication details: New York : AMACOM, American Management Association, 2001.Description: viii, 341 p. : ill. ; 24 cmISBN:
  • 0814406068
Subject(s): DDC classification:
  • 658.812 ZEM 21
LOC classification:
  • HF5415.525 .Z46 2001
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Item type Current library Call number Copy number Status Barcode
Books Books The Open University of Tanzania-HQ 658.812 ZEM (Browse shelf(Opens below)) 1 Available Inf999777

Includes bibliographical references (p. 323-325) and index.

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