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1.
Service quality assessment in health insurance services The case study of NHIF Dar es salaam region Idda Venance Temba by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam Open University of Tanzania 2011
Availability: No items available.

2.
Assessment of taxpayes' service quality Case study of The Tanzania Revenue Authority Msoka Domina Laurance by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam Open University of Tanzania 2011
Availability: No items available.

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Investigating the impact of Sponsorship on consumer based Brand Equity Behaviours in Tanzania Telecommunication Industry/: A case of Zanzibar Telecom LTD. Hilmi Mohamed Hilal by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es Salaam: The Open University of Tanzania, 2015
Availability: No items available.

5.
The impact of service quality to customers loyalty: the case study of Tigo and Vodacom customers in Dar es salaam/ by Damian N. Mgeta by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2013
Availability: No items available.

6.
Assessment of Service Quality Challenges Faced by Pay TV Operators in Tanzania/: The Case of Star Media (T) Limited Denis Temaungi by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es Salaam: The Open University of Tanzania, 2015
Availability: No items available.

7.
AN ASSESSMENT OF THE COMPONENTS OF SERVICE QUALITY AND CUSTORMER SATISFACTION: A CASE STUDY OF NATIONAL MICROFINANCE BANK,TEMEKE BRANCH,DAR ES SALAAM,TANZANIA/ JANETH MAKANZA by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: DAR ES SALAAM: OPEN UNIVRSITY TANZANIA, 2015
Availability: No items available.

8.
Assessing the Contribution of Debit Cards Towards Customer Satisfaction: A Case Study of Karatu District / by Wende Anthony Lyimo by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2016
Availability: No items available.

9.
Factors Affecting the Quality of Service Delivery in Public Health Facilities: A Case Study Kitete Ward at Tabora Municipality / by Cyprian Mtani by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2017
Availability: No items available.

10.
An Assessment of Service Quality Dimensions on Customer Loyalty : A Case Study of Tanzania Port Authority / by Kasereka Bibili Desire by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2017
Availability: No items available.

11.
Assessing Service Quality and Most Vulnerable Children Satisfaction : A Case of Social Action Trust Fund / by Sumbuko Zakaria by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2018
Availability: No items available.

12.
The Effects of Service Quality on Customer Satisfaction : A Case of I & M Bank (T) LTD / Norah Gervas Mtui by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2017
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.8129678 MTU.

13.
Assessment of Factors Affecting Service Quality of Customer Service at CRDB Bank PLC in Dar es salaam / Joanfaith John Kataraia by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2018
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.81209678 KAT.

14.
Realtionship Between Service Quality and Customer Satisfaction: The Case of Dar es salaam Commuter Train / Stephen Simtengu by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2018
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.314229678 SIM.

15.
Assessment of Service Quality and Customer satisfaction in Financial Institutions: A Case of Cooperative and Rural Development Bank (CRDB) Kinondoni Dar es salaam / Sion Minja Mbaruku by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2019
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.81209678 MBA.

16.
Effects of Service Quality on Customer Satisfaction in Public Transport in Tanzania: A Case of Dar es salaam Bus Rapid Transport / Happiness Peter Njau by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2020
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.3229678 NJA.

17.
The Relationship Between Customers Satisfaction and Service Quality in Zanzibar Electricity Corporation in Zanzibar,Tanzania / Maulid Shiraz Hassan by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2018
Availability: No items available.

18.
The effects of service quality on Customer Satisfaction in Banking Sector: A case of DCB Cmmercial Bank in Dar es salaam Rhoda Meikoki Joachim by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2020
Availability: Items available for reference: The Open University of Tanzania-HQ: Not For Loan (1)Call number: EA.DIS.658.8129678 JOA.

19.
The influence of service Quality on Customer Satisfaction in Hotel Industry in Zanzibar : A case study of Kiwengwa / Said Sadick by
Publication details: Dar es salaam: The Open University of Tanzania, 2020
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA.DIS.658.834396781 SAD.

20.
Working mothers perception of child care service quality ,satisfaction and loyalty to care centres in Ilala council Dar es salaam region ,Tanzania/ by Mary Asheri Mashoke.- by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2022
Availability: No items available.