| 000 | 00652nam a22001697a 4500 | ||
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| 008 | 170207b xxu||||| |||| 00| 0 eng d | ||
| 040 |
_amarc _dmarc |
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| 082 |
_222 _aEA.THE 658.809678 MAK |
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| 100 | _aMAKOYE,M.J | ||
| 245 |
_aThe role of complaints handling system in enhancing customer satisfaction: _bCase study of the Jubilee insurance company of Tanzania limited/ _cMilembe Joseph Makoye |
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| 260 |
_aDar es Salaam: _bOpen University Tanzania, _c2015 |
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| 300 |
_axiv,59p.: _bill.; _c30cm |
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| 500 | _aIncludes bibliographical references | ||
| 650 | _2Customer satisfaction-TZ | ||
| 650 | _2Management-complaints systems-Tz | ||
| 942 |
_2ddc _cBK |
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| 999 |
_c4395 _d4395 |
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