| 000 | 00689nam a22001817a 4500 | ||
|---|---|---|---|
| 008 | 170405b xxu||||| |||| 00| 0 eng d | ||
| 040 |
_aMARC _dMARC |
||
| 082 |
_222 _aEA.THE 658.209678 MAK |
||
| 100 | _aMAKANZA,JANETH | ||
| 245 |
_aAN ASSESSMENT OF THE COMPONENTS OF SERVICE QUALITY AND CUSTORMER SATISFACTION: _bA CASE STUDY OF NATIONAL MICROFINANCE BANK,TEMEKE BRANCH,DAR ES SALAAM,TANZANIA/ _cJANETH MAKANZA |
||
| 260 |
_aDAR ES SALAAM: _bOPEN UNIVRSITY TANZANIA, _c2015 |
||
| 300 |
_aXV,65P.: _bILL.; _c30CM |
||
| 500 | _aINCLUDES BIBLIOGRAPHICAL REFERENCES | ||
| 650 | _2CUSTOMER SERVICES-TZ | ||
| 650 | _2CUSTOMER SATISFACTION-TZ | ||
| 650 | _2SERVICE QUALITY-TZ | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c4544 _d4544 |
||