Assesment of Customer Service Quality and Customer Satisfaction in the Banking Sector The Case Study of National Microfinance Bank LTD Arusha
Mtui, Edwin G.
Assesment of Customer Service Quality and Customer Satisfaction in the Banking Sector The Case Study of National Microfinance Bank LTD Arusha Edwin G. Mtui - Dar es salaam The Open University of Tanzania 2011 - xiv, 87p.; ill.: 30cm CD
Includes Bibliographical Reference and Appendix
Customer Relation
Customer Services
Quality of Services
Customer Expectation
658.81209678 MTU
Assesment of Customer Service Quality and Customer Satisfaction in the Banking Sector The Case Study of National Microfinance Bank LTD Arusha Edwin G. Mtui - Dar es salaam The Open University of Tanzania 2011 - xiv, 87p.; ill.: 30cm CD
Includes Bibliographical Reference and Appendix
Customer Relation
Customer Services
Quality of Services
Customer Expectation
658.81209678 MTU