Assesment of Customer Service Quality and Customer Satisfaction in the Banking Sector (Record no. 3403)

MARC details
000 -LEADER
fixed length control field 00690nam a22001817a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 160829b xxu||||| |||| 00| 0 eng d
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 22
Classification number 658.81209678 MTU
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Mtui, Edwin G.
245 ## - TITLE STATEMENT
Title Assesment of Customer Service Quality and Customer Satisfaction in the Banking Sector
Remainder of title The Case Study of National Microfinance Bank LTD Arusha
Statement of responsibility, etc. Edwin G. Mtui
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Dar es salaam
Name of publisher, distributor, etc. The Open University of Tanzania
Date of publication, distribution, etc. 2011
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 87p.;
Other physical details ill.:
Dimensions 30cm
Accompanying material CD
500 ## - GENERAL NOTE
General note Includes Bibliographical Reference and Appendix
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Relation
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Services
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Quality of Services
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Expectation
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books

No items available.