AN ASSESSMENT OF THE COMPONENTS OF SERVICE QUALITY AND CUSTORMER SATISFACTION: (Record no. 4544)

MARC details
000 -LEADER
fixed length control field 00689nam a22001817a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 170405b xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency MARC
Modifying agency MARC
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 22
Classification number EA.THE 658.209678 MAK
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name MAKANZA,JANETH
245 ## - TITLE STATEMENT
Title AN ASSESSMENT OF THE COMPONENTS OF SERVICE QUALITY AND CUSTORMER SATISFACTION:
Remainder of title A CASE STUDY OF NATIONAL MICROFINANCE BANK,TEMEKE BRANCH,DAR ES SALAAM,TANZANIA/
Statement of responsibility, etc. JANETH MAKANZA
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. DAR ES SALAAM:
Name of publisher, distributor, etc. OPEN UNIVRSITY TANZANIA,
Date of publication, distribution, etc. 2015
300 ## - PHYSICAL DESCRIPTION
Extent XV,65P.:
Other physical details ILL.;
Dimensions 30CM
500 ## - GENERAL NOTE
General note INCLUDES BIBLIOGRAPHICAL REFERENCES
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term CUSTOMER SERVICES-TZ
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term CUSTOMER SATISFACTION-TZ
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term SERVICE QUALITY-TZ
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books

No items available.