Taming the search-and-switch customer : (Record no. 9952)

MARC details
000 -LEADER
fixed length control field 01620cam a2200361 a 4500
001 - CONTROL NUMBER
control field 15530394
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20220701130648.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 081120s2009 caua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2008050160
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GBA901585
Source bnb
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER
Record control number 014865526
Source Uk
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780470345047 (cloth)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0470345047 (cloth)
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn255894714
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency MARC
Modifying agency BTCTA
-- YDXCP
-- UKM
-- C#P
-- BWX
-- NLGGC
-- DLC
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .G7533 2009
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 GRI
Edition number 22
084 ## - OTHER CLASSIFICATION NUMBER
Classification number 85.40
Number source bcl
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Griffin, Jill.
245 10 - TITLE STATEMENT
Title Taming the search-and-switch customer :
Remainder of title earning customer loyalty in a compulsion-to-compare world /
Statement of responsibility, etc. Jill Griffin.
250 ## - EDITION STATEMENT
Edition statement 1st ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. San Francisco, CA :
Name of publisher, distributor, etc. Jossey-Bass,
Date of publication, distribution, etc. c2009.
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 274 p. :
Other physical details ill. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. 247-262) and indexes.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Get a grip -- Welcome to the compulsion-to-compare planet -- Why customers search and switch -- Get the credit you're due -- Ace your buyer's worth-it test -- Manage perception makers and takers -- Be (and stay) damn different -- Fortify your firewall -- Build customer trust -- Find and grow passionate-to-serve employees -- Look for tamers that teach -- Move on now! -- Follow the ten-day taming plan.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer loyalty.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     The Open University of Tanzania-HQ The Open University of Tanzania-HQ 11/23/2021   658.812 GRI Inf584838 11/23/2021 1 11/23/2021 Books