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21.
Assessment of Airport Service Quality on Customer Satisfaction in Tanzania: A Case Study of Arusha Airport / by Elipid Tesha by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2017
Availability: No items available.

22.
The Influence of Service Quality on Customer Satisfaction in Intercity Public Transportation: A Case of Alsaedy High Class Bus Service / by Reverent Tosiwe Nkyami by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2016
Availability: No items available.

23.
THE EFFECT OF SERVICES QUALITY ON CUSTOMER SATISFACTION IN NATIONAL HEALTH INSURANCE FUND (NHIF) : THE CASE OF KIBAHA TOWN COUNCIL /. SILVERY KAMILI MGONZA by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: DAR ES SALAAM: THE OPEN UNIVERSITY OF TANZANIA.
Availability: No items available.

24.
The Effect of Service Quality on Customers Satisfaction: A Case of Domestic Electrical Installation Services at Kimara,Dar es salaam,Tanzania / by Simon Evarist by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2016
Availability: No items available.

25.
Titled the Effect of Service Quality to Customer Satisfaction in Tanzania Banking Industry: The Case of Akiba Commercial Bank / by Aaroni Y. Ulaya by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2017
Availability: No items available.

26.
Assessment of Customer Satisfaction on Complaints Handling in Microfinance Institutions: The Case Study of Tujijenge Tanzania Limited / by Pendo Costantine Massawe by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2017
Availability: No items available.

27.
The Pan-African Journal of Business Management / by Faculty of Business Management,The Open University of Tanzania by Series:
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2017
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA PER.658.09678 OUT.

28.
The Impacts of Electronic Banking on Customer Satifaction in Tanzania Banking Industry : A Case Study of NMB Bank / by Doreen Akad Mchomba by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2018
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.4049678 MCH.

29.
To Exarmine Promotional Mix Influence Towards Customers' Satisfaction, Loyalty and Retention in Mobile Telecommunication : A Case of Airtel Tanzania / by Focus Malibate Lugoye by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2017
Availability: No items available.

30.
The Effects of Service Quality on Customer Satisfaction : A Case of I & M Bank (T) LTD / Norah Gervas Mtui by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2017
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.8129678 MTU.

31.
An Examination of the Relationship Between Customer Satisfaction and Curative Quality Services Supported by The National Health Insurance Fund in Dar es salaam / Lupyana Kahemela by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2017
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.40409678 KAH.

32.
Assessment of Service Quality on Customer Satifaction: A Case of NSSF Mwanza / Daudi Mbogora Masika by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2017
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.81209678 MAS.

33.
An Assessment of Visitor's Satisfaction and Attitude Towards Tourism Services and Facilities in the Ngorongoro Conservation Area / Idd Mavura by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2017
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 338.479109678 MAV.

34.
Effect of Brand Experience on Board Loyalty in Mobile Money Services of Tanzania: Mediating Role of World of Mouth and Customer Satisfaction / Juma Matonya by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2018
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA THE 658.8279678 MAT.

35.
Factor Affecting Quality of Services and Customer in Airline Industry: Case Study of Air Tanzania Company Ltd (ATC) / Alfred Charles Nchimbi by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2018
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.8129678 NCH.

36.
Analysis of Factors Associated with Customer Satisfaction in Commercial Banks in Dar es salaam: A Case of Bank ABC / Rafikiel John by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2018
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.4049678 JOH.

37.
Realtionship Between Service Quality and Customer Satisfaction: The Case of Dar es salaam Commuter Train / Stephen Simtengu by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2018
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.314229678 SIM.

38.
An Analysis Restaurants Hygiene Practices Impacts Towards Customer Satisfaction: A Case of Hotels in Ilala District Dar es salaam / Brina Ramadhani by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The OUT, 2018
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA.DIS.338.47919678 RAM.

39.
The Impact of Employee Motivation and Quality Services on Customer Satisfaction: A Case of Tanzania Breweries Limited Mwanza Plant / Peterson William Mjungu by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The OUT, 2018
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: EA DIS 658.31409678 MJU.

40.
THE EFFECT OF BANKING ON CUSTOMER SATISFACTION IN TANZANIA A CASE OF CRDB BANK by Lilian Kimario by
Publication details: DAR ES SALAAM OPEN UNIVERSITY OF TANZANIA 2019
Availability: Items available for loan: The Open University of Tanzania-HQ (1)Call number: 332.9678 KIM.