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1.
Influence of service provision on customers satisfaction : The case of National Social Security Fund in Mafinga district / Shakila Ally Masoli. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Da es Salaam : The Open University of Tanzania, 2013
Availability: No items available.

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Assessment of Service Quality in Tanzania's Museums and its Effects on Customer Satisfaction / Eva Kabungo Pwelle by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es Salaam: The Open University of Tanzania, 2014
Availability: No items available.

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The Impact of Service Quality on Customer Satisfaction in Banking Industry A Case Study of CRDB Bank in Njombe and Iringa Regions Nogath Morgan Chao by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam The Open University of Tanzania 2014
Availability: No items available.

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Factors Influencing Customer's Satisfaction in Urban Public Transport in Tanzania/: A case study of Public Business Transport in Kigoma-Ujiji Urban Andrew Morris Kundi by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es Salaam: The Open University of Tanzania, 2013
Availability: No items available.

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The impact of selected factors on customer satisfaction The case of Dar es salaam port John Bethania Fungo by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam Open University of Tanzania 2011
Availability: No items available.

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Assessing Service Quality and Customer Satisfaction in Government Agencies The case TRA Maria Chacha Chongore by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam Open University of Tanzania 2015
Availability: No items available.

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Luku Service Quality and Customer Satisfaction in Tanzania: A Case of Kinondoni Municipal Debora David Mwakaje by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es es Salaam: The Open University opf Tanzania, 2015
Availability: No items available.

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An Assessment of Factors Infuencing Customer Satisfaction and Client Saving Behaviour in Rural Areas of Same District Council: The Case of NMB Bank Same Branch / by Anne Kilango Malecela by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2015
Availability: No items available.

12.
The role of complaints handling system in enhancing customer satisfaction: Case study of the Jubilee insurance company of Tanzania limited/ Milembe Joseph Makoye by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es Salaam: Open University Tanzania, 2015
Availability: No items available.

13.
Analysis of the Recovery Strategies in the Tanzania Customs Agents Towards Customers Service Satisfaction Modest S. Magessa by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es Salaam: The Open University of Tanzania, 2015
Availability: No items available.

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AN ASSESSMENT OF THE COMPONENTS OF SERVICE QUALITY AND CUSTORMER SATISFACTION: A CASE STUDY OF NATIONAL MICROFINANCE BANK,TEMEKE BRANCH,DAR ES SALAAM,TANZANIA/ JANETH MAKANZA by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: DAR ES SALAAM: OPEN UNIVRSITY TANZANIA, 2015
Availability: No items available.

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AN ASSESSMENT OF FACTORS INFLUENCING CUSTOMER SATISFACTION AND CLIENT SAVING BEHAVIOR IN RURAL AREAS OF SAME DISTRICT COUNCIL: THE CASE OF NMB BANK SAME BRANCH/ ANNE KILANGO MALECELA by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: DAR ES SALAAM: OPEN UNIVERSITY TANZANIA, 2015
Availability: No items available.

16.
An Assessment of Customer Satisfaction on Water Utilities: A Case Study DAWASCO - Kinondoni Municipal / by Alfred Charles Kayuza by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2016
Availability: No items available.

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Assessing the Contribution of Debit Cards Towards Customer Satisfaction: A Case Study of Karatu District / by Wende Anthony Lyimo by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2016
Availability: No items available.

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THE RELATIONSHIP BETWEEN CUSTOMER SATISFACTION AND SERVICE QUALITY IN TELECOMMUNICATION INDUSTRY IN TANZANIA : A CASE STUDY OF VODACOM TANZANIA/ A,LICE AUGUSTINO MOSHI. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: DAR ES SALAAM: THE OPEN UNIIVERSITY OF TANZANIA, 2016
Availability: No items available.

20.
The Relationship Between Customer Satisfaction and Service Quality in Telecommunication Industry in Tanzania: A Case Study of Vodacom Tanzania / by Alice Augustino Moshi by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dar es salaam: The Open University of Tanzania, 2016
Availability: No items available.