The role of complaints handling system in enhancing customer satisfaction: Case study of the Jubilee insurance company of Tanzania limited/

MAKOYE,M.J

The role of complaints handling system in enhancing customer satisfaction: Case study of the Jubilee insurance company of Tanzania limited/ Milembe Joseph Makoye - Dar es Salaam: Open University Tanzania, 2015 - xiv,59p.: ill.; 30cm

Includes bibliographical references



EA.THE 658.809678 MAK