The role of complaints handling system in enhancing customer satisfaction: (Record no. 4395)

MARC details
000 -LEADER
fixed length control field 00652nam a22001697a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 170207b xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency marc
Modifying agency marc
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 22
Classification number EA.THE 658.809678 MAK
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name MAKOYE,M.J
245 ## - TITLE STATEMENT
Title The role of complaints handling system in enhancing customer satisfaction:
Remainder of title Case study of the Jubilee insurance company of Tanzania limited/
Statement of responsibility, etc. Milembe Joseph Makoye
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Dar es Salaam:
Name of publisher, distributor, etc. Open University Tanzania,
Date of publication, distribution, etc. 2015
300 ## - PHYSICAL DESCRIPTION
Extent xiv,59p.:
Other physical details ill.;
Dimensions 30cm
500 ## - GENERAL NOTE
General note Includes bibliographical references
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term Customer satisfaction-TZ
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term Management-complaints systems-Tz
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books

No items available.